FAQ

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Start here. If you need more help, email support@winnz.cards.

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Getting started

WINNZ is a virtual prepaid card that lets you cash out winnings from supported partners and spend across South Africa.
No. You manage everything on this website in your logged-in area.
At launch, WINNZ is virtual only.

Cash-outs and supported partners

You cash out from supported partners to your WINNZ card. Your balance updates instantly.
Yes. Cash-outs are instant from supported partners.
We list supported partners on the site. If you do not see yours yet, it may not be live. Use "Request integration with WINNZ" to submit a request.

Spending and wallets

Online and in-store across South Africa, in around half a million outlets.
Yes. Add your WINNZ virtual card to Samsung Pay, Google Pay, or Apple Pay (where available).
Log in, open your card, choose "Add to Wallet", then follow the steps on your phone.

Security and verification

WINNZ is powered by a Grade 1 South African bank partner and may require verification in some cases.
In many cases that may help. We are working with supported partners to keep things as simple as possible.
Log in from another device to secure your account, or contact support immediately.

Support

Start with the FAQ. If you need more help, email support@winnz.cards.
Email: support@winnz.cards